Privacy Policy
Last updated:
This policy explains what information we collect when you visit this website or contact us, why we collect it, how long we keep it and the choices available to you.
What information do we collect?
We collect the information you choose to send us through the contact form, by email or by phone. This normally includes your name, company, email address, phone number, country and the content of your inquiry.
When you visit the website, the hosting provider may record standard technical information such as the requested page, browser type, approximate region and the date and time of the request. With your consent where required, analytics providers may also collect usage data such as pages viewed, device type, referral source and interaction events.
How do we use the information?
We use your information to answer inquiries, prepare quotations, discuss technical requirements and provide after-sales support. We may also use it to keep business records and to comply with legal obligations.
We do not sell personal information. We do not use the information submitted through the contact form for unrelated advertising.
Analytics and session recording
We use Google Analytics 4 to measure how visitors use the site. It collects page views, approximate location, device and browser information, and referral source, and it sets analytics cookies.
We use Microsoft Clarity to understand how visitors interact with pages, including clicks, scrolling and session replays. Clarity may collect interaction data and page content; we configure it to limit the collection of sensitive information.
These tools help us improve navigation, content and the inquiry flow. You can block them through browser settings or the opt-out options described in our Cookie Policy.
What is the legal basis for processing?
Where data protection law requires a legal basis, we rely on your consent when you submit an inquiry, our legitimate interest in responding to business requests, and compliance with legal obligations. You may withdraw consent at any time by contacting us.
Who do we share information with?
We share information only with service providers that help us operate the website and respond to inquiries, such as hosting, email, IT support and analytics providers (Google Analytics 4 and Microsoft Clarity). These providers are required to protect the information and to use it only for the agreed purpose.
We may disclose information if required by law or to protect our rights, property or safety.
Do we transfer information internationally?
Our team is based in China, and information may be processed there. Where required, we use appropriate safeguards for international transfers and limit access to the people who need it to respond to your request.
How long do we keep information?
We keep inquiry records for as long as needed to respond, to maintain business records and to meet legal, tax and accounting requirements. When the information is no longer needed, we delete it or anonymize it.
What rights do you have?
Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, or to request a copy of the information you provided.
- Request access to the information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information that is no longer needed.
- Object to processing based on legitimate interests.
- Withdraw consent for future communications.
How do we protect information?
We use access controls, secure email and standard technical measures to protect the information we hold. No method of transmission or storage is completely secure, but we review our practices regularly.
Cookies and local storage
This website uses analytics cookies from Google Analytics 4 and Microsoft Clarity to understand site usage. These cookies are not used for advertising.
The site search runs in your browser and does not send your query to our server. The hosting provider may keep standard server logs for security and availability. For details, see our Cookie Policy.
Children
This website is intended for business users and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy when our practices or legal requirements change. The updated version will be published on this page with a new date.
How to contact us
For privacy questions or requests, email sale@provendingmachinefactory.com or write to UnmannedVendingCabinet Office, Room 312T, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China.